Privacy Policy

1. Introduction

At Roboua Shaqraa for Recruitment ("Roboua"), we are committed to protecting the privacy of our users. This Privacy Policy outlines the data we collect, how we collect it, how we use it, how we protect it, and your rights as a user. By using the Roboua app or website, you agree to the terms of this policy.

2. Data We Collect

We collect only the minimum data necessary to provide our services:

• Name and Phone Number: Collected only when you submit a request for recruitment services through the app or website.
• We do not collect additional sensitive data such as location, financial information, or any other personal details.

3. How We Collect Data

Your name and phone number are collected directly from you when you submit a request via the app or website. We do not use automated tracking tools or gather data from external sources without your consent.

4. How We Use Your Data

We use your data for the following purposes:

• To contact you regarding your request or to provide customer support.
• To send promotional offers or marketing messages related to our services within the Roboua platform (you may opt out at any time).

5. Sharing Data with Third Parties

We may share your name and phone number with:

• Musaned Platform: A government-affiliated platform under the Saudi Ministry of Human Resources, as required to process recruitment requests legally.
• Recruitment Offices: Trusted partners in other countries to facilitate worker recruitment, but only with your consent and for the purpose of fulfilling your request.

6. Data Retention and Deletion

We retain your name and phone number for as long as necessary to fulfill your request or provide ongoing support. If you no longer wish us to retain your data:

• You can request deletion directly within the app by navigating to the "Account" or "Support" section and selecting "Delete My Data."
• Alternatively, contact our customer service team via the contact details listed on the app or website.

7. Your Consent

Before collecting your name and phone number, we will request your explicit consent through a pop-up or form within the app or website. You may withdraw your consent at any time by:

• Revoking it within the app settings under "Privacy Preferences."
• Contacting our customer service team to stop further use of your data.

8. Data Protection

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely infallible, and we cannot guarantee absolute security.

9. Disclaimer

Roboua is not liable for any damages resulting from the use of the app or website or its unavailability. We do not guarantee that the service will be available at all times or free from errors.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on the app and website, and users will be notified via an in-app announcement or email (if provided). We encourage you to review this policy regularly to stay informed of any updates.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us through the contact channels listed on the app or website. We are here to assist you.

12. Governing Law

This Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from this policy will be resolved in the competent courts of Saudi Arabia.